We have a fourteen-day return policy, which means you have fourteen days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at support@jewelrydesignedwithlove.com with your order number and you will receive detailed instructions.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@jewelrydesignedwithlove.com

Damages and issues
Please inspect your order upon delivery and contact us immediately and within twenty-four hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), cuban chain necklaces and cuban chain bracelets. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to email us at support@jewelrydesignedwithlove.com
 with your order number and you will receive detailed instructions.

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

Once the exchange is accepted, you will be required to make a separate purchase for the new item.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items), cuban chain necklaces and cuban chain bracelets. Please get in touch if you have questions or concerns about your specific item.

You can always contact us with any exchange question at support@jewelrydesignedwithlove.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items), cuban chain necklaces and cuban chain bracelets. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jewelrydesignedwithlove.com.